NatWest app failure leaves customers unable to access online accounts or pay bills

NatWest app failure leaves customers unable to access online accounts or pay bills

THE NatWest banking app and website is down, leaving customers unable to access online banking.

People have been reporting issues all morning, including being unable to send payments or sort bills.

NatWest customers have been locked out of the app, leaving them unable to pay bills
NatWest customers have been locked out of the app, leaving them unable to pay billsCredit: Alamy

NatWest has confirmed the issue and says it is working hard to get it fixed.

It says that if you have urgent problems, you can ring 03457 404 404, but be warned many customers are reporting extremely long wait times to speak with someone.

Customers trying to use the app say that they’re receiving a system error, meaning they can’t carry out basic banking tasks.

Lots are also saying that they’re also experiencing trouble with the online website, including when accessed through a computer browser.

One customer, Mary, said that her payments have been declined twice this morning.

Another user, Emily, said: “Hi, is the app and online banking down? I can’t log in and when I do manage to log in, not all my accounts are there and it won’t load any transactions!”

Another added that she is on holiday with no access to funds other than her app which is now not working.

It seems the issues are widespread and are also impacting contactless payments.

HerbieGooner tweeted: “I’ve just had contactless payments declined via Apple Watch and iPhone – also can’t access my banking app. Seems like a wider problem.”

A statement on NatWest’s Twitter account reads: “We’re aware some customers are having problems using Online & Mobile Banking.

“We’re really sorry and are working hard to fix this. You can check back here for updates or if your query is urgent please call us on 03457 404 404.”

Customer care officials on the social media site are suggesting that restarting your phone could help with the issues.

More to follow…

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Sara Benwell

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