Holidaymakers 'left stranded after a major Covid test provider failed to send certificates in time'

Holidaymakers 'left stranded after a major Covid test provider failed to send certificates in time'

Furious holidaymakers claim they were left stranded after a major Covid test provider failed to send them fit-to-fly certificates in time

  • Holidaymakers ‘stranded after a Covid test provider failed to send fit-to-fly certificates in time’
  • They accused Dam Health, a Government-approved tester, of not responding to emails or phone calls 
  • One family told The MoS they paid for a second test for their 13-year-old son so they wouldn’t miss the flight


Furious holidaymakers claimed they were left stranded yesterday after a major Covid test provider failed to send them fit-to-fly certificates in time.

They accused Dam Health, a Government-approved tester, of not responding to emails or phone calls. One family, who were flying from Gatwick to the French Alps for a skiing holiday, told The Mail On Sunday they had to pay for a second test for their 13-year-old son so they would not miss their flight.

The father said: ‘We did the test at 5.32pm the day before and you’re meant to get results in two hours. Nothing had arrived the next day. No one answered the phone and we didn’t know what to do. We had to book another test for £35 at the Heathrow drive-in centre as Gatwick had run out and then get back for the flight. It was chaos.’

Furious holidaymakers claimed they were left stranded yesterday after a major Covid test provider failed to send them fit-to-fly certificates in time. Pictured: Travellers at Gatwick Airport during this summer 

One family told The MoS they paid for a second test for their 13-year-old son so they wouldn't miss the flight. Pictured: A Boeing 787 of the travel company TUI takes off from the southern runway at Gatwick Airport (File image)

One family told The MoS they paid for a second test for their 13-year-old son so they wouldn’t miss the flight. Pictured: A Boeing 787 of the travel company TUI takes off from the southern runway at Gatwick Airport (File image)

Dam Health, which has testing centres around the UK, promises to deliver results from the £29 lateral flow antigen test in as little as two hours, with results by midnight for the £149 PCR test taken that day.

Clare Curran, 32, who took an antigen test to travel home to Ireland, said she had waited more than 24 hours for a result after using a Dam Health site in East London.

‘I spent three hours on hold on the phone, she said. ‘I’m stuck now trying to find another test provider.

One woman wrote on Twitter: ‘Your customer service is beyond awful and your ‘results by midnight’ is a lie – I missed my flight because of you. I’ve been on hold for two hours.’

A spokesman for Dam Health said that it had ‘a robust procedure of investigating any complaints and responds to customers directly. Our number one priority is reducing the spread of Covid-19 and our expert team has successfully carried out more than 900,000 tests to date with absolute accuracy, which has helped people travel overseas safely and with the confidence of having the necessary documentation.’

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A Mail On Sunday Reporter

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