TRAVELLERS have been left fuming after British Airways website was “unavailable” after flights were cancelled over a network failure.
One disgruntled potential customer wrote on X, formerly known as Twitter: “Is there any major company app/website worse than British Airways?!”
Another user of the social media site posted: “BA @British_Airways tell you to go online to rebook your flight & when you do…” and added a screenshot of the site saying it was “temporarily unavailable”.
In a subsequent post, they wrote: “Well I’m stuck in Munich my trip to Versailles is now off & I have no idea how/when I can get back up London. BA has no desk at Munich airport. I’m stranded.”
However, a BA spokesperson claimed there was not an issue with their site.
They said in a statement: “ba.com is continuing to operate as normal, but due to high volumes of activity following today’s NATS Air Traffic Control issue, it may have taken a moment or two longer for some customers to access the site.”
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In comes in the wake of network-wide airspace failure which left hundreds of Brits stranded.
Brit travellers faced faced major disrupts when the air traffic control system was brought to a halt due to “technical issues” – affecting airports up and down the country.
While the issue has now been fixed it’s thought the effects could last for days.
Fuming passengers were told this morning that the network was down and that their flights would be delayed for hours – with many shocked as they sat on the planes waiting to take off.
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Thousands of holidaymakers were bracing to face up to 12 hours of delays following the fault.
But about 4pm, National Air Traffic Services (NATS) said it had “identified and remedied” the technical issue which was affecting air traffic control systems.
British Airways told passengers on Monday afternoon that no flights would take off until 6pm and all check-in desks were closed.
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Jon Rogers
