The benefits of generative AI have been made abundantly clear in recent years, with businesses set to reap valuable productivity and efficiency gains, not to mention an uptick in staff morale Gen AI can offer by reducing their time spent
Author: Prasad Ramakrishnan
Chatbots raring to read the room: AI sentiment analysis
One of the key pillars to successful customer service is the ability to understand the customer – acting in accordance with their tone and mood is integral, especially when dealing with disgruntled customers. Accurate sentiment analysis has long been a