The Royal Mail tells customers to hold international items after ‘cyber incident’

The Royal Mail tells customers to hold international items after ‘cyber incident’

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The courier hasn’t specified whether it’s an intentional hack or a technical snafu, but it does mean that you shouldn’t try to send international packages or letters.

Photo by Amelia Holowaty Krales / The Verge

The Royal Mail says it’s suffered from a disruption to its ability to ship packages or letters internationally, which the BBC says is because of a “cyber incident.” The courier is advising customers to “hold any export items” until it solves the issue.

At the moment, it’s unclear whether the incident is an actual attack from hackers or some other technical error, though the UK’s National Cyber Security Centre says it’s working with the Royal Mail “alongside the National Crime Agency, to fully understand the impact.” The BBC also says that regulators have been told about the issue.

The downtime could be a pretty big disruption — according to the BBC, the courier sends around 200,000 international parcels a day. Depending on how long it takes for the Royal Mail to restore its international export services, that could be a lot of packages and letters piling up in the backlog. Also, anytime a major piece of infrastructure goes down, there can be widespread ramifications, as we’ve just recently seen in the US with an FAA software issue affecting thousands of flights.

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Mitchell Clark

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